Voicemail Help

The first time the voicemail is accessed it must be from your home phone. You will be prompted to create a personalized passcode, record a personal voice signature, and record a personal greeting.

• Dial *9 or your telephone number from your home phone
• Create a new personal passcode of four to twenty digits
• Record a name announcement
• Record a personal greeting or select one of the standard greeting options
• Prompts will allow you to correct any announcements or messages
• To update your greetings in the future, press 3 after logging into your voicemail

Check your voicemail, set preferences, and manage features online via the Wave G Phone Portal.

For assistance with the Wave G Phone Portal features, please see the Wave G Phone Portal Help page.

From Home:
Dial *9 or your telephone number and enter your PIN when prompted.
Note: If you have a new voicemail, you will notice a “staggered” dial tone when you pick up the line. This will continue until you have checked your voicemail.

Away From Home:
Dial your telephone number and press the star (*) key during the outgoing greeting, then enter your PIN when prompted.

Online:
Check your voicemail, set preferences, and manage features online via the Wave G Phone Portal.

• To save messages, press 2
• To fast-forward 5 seconds during message playback, press 99
• To rewind 5 seconds during the message playback, press 77
• Press # to keep the current message and skip to the next message
• To delete a message, press 3
• To reply to a message, press 4
• Press 0 for helpful hints
• Each message is time and date stamped
• Messages can be up to 2 minutes in length
• You can store up to 30 messages or 60 minutes worth of messages
• Messages can be saved for up to 30 days.