Our Customer Pledge
Our customer pledge is simple
At Wave, when we say we’re here for you, we mean it. We’ve made a pledge to our customers to put them first in everything we do. We are dedicated to going the extra mile and we’ll resolve your issue with a smile. This is how we ensure our customers have a great experience — every time. Reliability and responsiveness from a local, West Coast-based company.
- 24/7 US-based customer service
- 30-Day money-back guarantee
- Easy to understand bills
- Service calls 7 days a week
- No mandatory contracts
- On-time guarantee
- We’ll make every effort to resolve your issue the first time
Wave is a two-time recognized ISP in PCMag’s Annual Readers’ Choice Award. In 2021, customers voted Wave Broadband #1 in Value, Customer Service, Tech Support and Most Likely to Recommend in the areas we serve – surpassing AT&T Fiber, Comcast, and CenturyLink.
A trademark of Ziff Davis, LLC. Used under license. Where available. Reprinted with permission. © 2021 Ziff Davis, LLC. All Rights Reserved.
Our Pledge to You
Our customer service teams are locally based and our 24/7 customer support is in the US – ready to help anytime!
If you are not completely satisfied with your Wave services within 30 days of your installation date, we will refund your first month of charges*.
You’ll know exactly what you are paying for and what to expect. We explain every item on your bill and make it easy to read. Click here for a detailed overview of your Wave bill.
Wave offers in-home service calls 7 days a week, so you can schedule the day that works best for you.
With Wave, you are never locked into a contract!
Personal service and putting you, the customer, first in everything we do.
We live by our customer pledge and we are proud of it!
*Money-Back Guarantee good for new product/services only and credited on a pro-rated basis up to the first 30 days. Wave customers must disconnect service and return all equipment in order to receive a refund on their first month of service.
