Our customer pledge is simple
At Wave G, when we say we’re here for you, we mean it. We’ve made a pledge to our customers to put them first in everything we do. We are dedicated to going the extra mile and we’ll resolve your issue with a smile. This is how we ensure our customers have a great experience — every time. Reliability and responsiveness from a local, West Coast-based company.
- 24/7 US-based customer service
- 30-Day money-back guarantee
- Easy to understand bills
- 2-hour service windows 7 days a week
- No mandatory contracts
- On-time guarantee
- We’ll make every effort to resolve your issue the first time
Our Pledge to You
Our customer service teams are locally based and our 24/7 customer support is in the US – ready to help anytime!
If you are not completely satisfied with your Wave services within 30 days of your installation date, we will refund your first month of charges*.
You’ll know exactly what you are paying for and what to expect. We explain every item on your bill and make it easy to read.
Flexible appointment windows is another way Wave is committed to providing you the best customer service. Wave now offers convenient 2-hour windows, 7 days a week.
With Wave G, you are never locked into a contract!
We value your time. If we are not on time, we will give you a $20 credit.
Personal service and putting you, the customer, first in everything we do.
We live by our customer pledge and we are proud of it!