WaveG January 1, 2020

Agreements & Policies

Equal Employment Opportunity

Wave Broadband is proud of being an equal opportunity employer. The people at Wave are a key ingredient of our success. We enjoy working in an environment where innovation, diversity, trust, openness, and respect triumph. In this light, it is the policy of Wave Broadband to provide equal employment opportunity to all qualified individuals without regard to sex, race, religion, marital status, sexual orientation, age, national origin, color, veteran status, disability, or other status protected by applicable law.

In compliance with FCC regulations regarding Equal Employment Opportunity disclosures, you may view WaveDivision Holdings’s FCC EEO Public File Reports here:

Port Orchard, WA 2012-2013, 2011-2012, 2010-2011, 2009-2010, 2008-2009, 2007-2008, Form 396-C 2010-2011, Form 396-C 2011-2012, Form 396-C 2012-2013; La Conner, WA 2012-2013, 2011-2012, 2010-2011, 2009-2010, 2008-2009, 2007-2008, Form 396-C 2010-2011, , Form 396-C 2011-2012Form 396-C 2012-2013; Port Angeles, WA 2012-2013, 2011-2012, 2010-2011, 2009-2010, 2008-2009, 2007-2008, Form 396-C 2010-2011, Form 396-C 2011-2012, Form 396-C 2012-2013; Kirkland, WA 2012-2013, 2011-2012, 2010-2011, 2009-2010, 2008-2009, 2007-2008, Form 396-C 2010-2011, Form 396-C 2011-2012, Form 396-C 2012-2013; Seattle, WA 2012-2013, 2011-2012, Form 396-C 2011-2012, Form 396-C 2012-2013; Portland, OR 2012-2013, 2011-2012, 2010-2011, 2009-2010, 2008-2009, 2007-2008, Form 396-C 2010-2011, Form 396-C 2011-2012, Form 396-C 2012-2013; Concord, CA 2012-2013, 2011-2012, 2010-2011, 2009-2010, 2008-2009, 2007-2008, Form 396-C 2010-2011, Form 396-C 2011-2012, Form 396-C 2012-2013; San Mateo, CA 2012-2013, 2011-2012, 2010-2011, 2009-2010, 2008-2009, 2007-2008, Form 396-C 2010-2011, Form 396-C 2011-2012, Form 396-C 2012-2013; Rocklin, CA 2012-2013, 2011-2012, 2010-2011, 2009-2010, 2008-2009, 2007-2008, Form 396-C 2010-2011, Form 396-C 2011-2012, Form 396-C 2012-2013; West Sacramento, CA 2012-2013, 2011-2012, 2010-2011,2009-2010, 2008-2009, 2007-2008, Form 396-C 2010-2011, Form 396-C 2011-2012, Form 396-C 2012-2013.

Copyright Infringement

In accordance with the Digital Millennium Copyright Act, Wave Broadband has designated an agent to receive any notifications of copyright infringement.

Designated agent to receive notifications of claimed copyright infringement.

Jim Penney
Executive Vice President, Business and Legal Affairs
Wave Broadband
401 Kirkland Parkplace, Suite 103
Kirkland, WA 98033
(425) 576-8200
Email: dmcanotice@wavebroadband.com 

Closed Captioning Issues

To report an immediate technical issue regarding closed captioning, please call 1-866-928-3123 or submit a Technical Support Request online.

Designated agent to receive closed captioning complaints:

Jim Penney
Executive Vice President, Business and Legal Affairs
Wave Broadband
401 Kirkland Parkplace, Suite 103
Kirkland, WA 98033
(866) 505-3929
Email: closedcaptioningissues@wavebroadband.com

Contacts for Local Number Portability Matters

If you have any questions regarding Local Number Portability matters, please call 1-866-928-3123 or submit a Technical Support Request online.

For escalating a Local Number Portability issue, please contact, in order:

  1. Phone Support
    (425) 896-1919
    phonesupport@wavebroadband.com
  2. Kirstin Swanson
    (425) 896-1947
    kswanson@wavebroadband.com

Broadband Internet Access Service Disclosures & Broadband Facts

E911 Notice for Wave Phone Service

FCC rules require that IP-based phone providers remind you about these important 911 facts: Wave needs a correct service address to deliver your proper location information to E911. If you move phone equipment to a different address, call Wave at 1-866-928-3123. Wave Phone uses the electrical power in your home. You may not be able to make 911 calls if there is a power outage, network or other technical problems, or if your Wave Phone service is terminated or suspended. If you lose power, your telephony modem comes equipped with a battery back-up. Call Wave at 1-866-928-3123 if you have questions about your battery back-up or compatibility with emergency alert systems that use a phone line.

Battery Power Back Up for Phone